Privacy Policy

How we handle your personal information at Yorkshire Wolds Cottage.

Yorkshire Wolds Cottage respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and your rights under UK data protection legislation. We keep things straightforward because privacy shouldn't require a law degree to understand.

Who We Are

Yorkshire Wolds Cottage operates self-catering holiday accommodation at Holme-on-the-Wolds, East Riding of Yorkshire. For the purposes of data protection law, we are the data controller for personal information collected through this website and through direct communications.

Information We Collect

We collect personal information only when you provide it to us directly. This typically includes:

• Name and contact details (email address, telephone number, postal address) when you make a booking enquiry
• Booking details including dates of stay and number of guests
• Payment information necessary to process deposits and balances
• Any additional information you choose to share, such as dietary requirements or accessibility needs

How We Use Your Information

We use your personal information for the following purposes:

• To respond to booking enquiries and manage reservations
• To communicate with you before, during, and after your stay
• To process payments
• To send you information about availability if you've asked us to

We don't sell, rent, or share your personal information with third parties for marketing purposes. We don't send unsolicited marketing emails.

Legal Basis for Processing

We process your personal information on the following legal bases under UK GDPR:

• Contract: Processing necessary to fulfil a booking you've made or respond to your enquiry
• Legitimate interest: Processing necessary for our legitimate business interests, such as maintaining booking records
• Consent: Where you've given specific consent, such as requesting availability updates

Data Retention

We keep booking records for up to six years after your stay for accounting and tax purposes, as required by UK law. Enquiry emails that don't result in a booking are deleted within 12 months. You can request earlier deletion of your data at any time, subject to our legal obligations.

Cookies

This website uses only essential cookies that are necessary for the site to function correctly. We don't use advertising cookies, tracking cookies, or analytics cookies that collect personal information.

Third-Party Links

Our website contains links to external sites, such as local attractions and tourism resources. We're not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us. We'll respond within 30 days.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated in January 2025.

Contact

If you have questions about this privacy policy or how we handle your personal information, please get in touch.

If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent body for data protection.